A knowledge base article about TelCat ServiceNow Knowledgebase: Comments have been turned off on 9/7/2022 provided by the UC Berkeley IT Service Hub - Knowledge Portal
September 07, 2022
There was a small incident on the ITSM/HR ServiceNow system where a bad actor was able to add inappropriate comments to one KB article. Our ServiceNow system allows anyone to add a comment, even those people who have not logged in. A bad actor took advantage of this on one KB article.
To prevent this same bad behavior on the Telecom Catalog, we have turned off all comments on the Knowledgebase articles.
This only affects adding new comments and viewing existing comments. This does not affect ranking.
The ServiceNow support team will look at solutions to see if it's possible to protect our system from this behavior AND have comments turned on. We will provide an update when we learn more. In the meantime, comments on KB articles will remain turned off on Telecom Catalog.
Questions? telecom@berkeley.edu
Status: Comments for Knowledgebase articles were turned off in Telcat ServiceNow (Production) on September 7th, 2022