A knowledge base article about How do I contact IST or submit a repair ticket? provided by the UC Berkeley IT Service Hub - Knowledge Portal
IST provides support online via the IST Knowledge Base and email, as well as by phone. If the categories below do not address your support needs, please call 510-664-9000. Listen and select the appropriate prompts to be directed to the right team who will be able to assist you.
Service Center Name |
Hours |
Telephone |
Email/Contact |
|---|---|---|---|
Telephone and Network Support |
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| Voice Repair Example: no dial tone, static on the line, poor quality |
M-F 8-5 | 510-664-9000 Press (1,3,2) |
itcsshelp@berkeley.edu |
| Data Services Network connections, (Campus WiFi) etc. |
M-F 8-5 |
510-664-9000 Press (1,3.2) |
itcsshelp@berkeley.edu |
| Voice Services Consulting on analog and digital lines,voicemail services, processing data orders, video, phone equipment, (Campus WiFi) calling cards, conference call equipment rental, new service offerings, directory services and shopping cart training. CCU staff is also available for individual personalized consultations. |
M-F 9-4 | 510-644-9000, Press (1, 3, 1) |
ccu@berkeley.edu |
| Cellular communication (Wireless) For purchase and support of cell phones, smart phones, Blackberries, pagers, radio |
M-F 9-4 | 510-664-9000 Press (1.3.3) |
wireless@berkeley.edu |
Telecom Billing |
M-F 9-5 | 510-664-9000 Press (1.3.4) |
istbill@berkeley.edu |
| Email, webmail, mailing lists (CalMail) | M-F 9-5 | 510-664-9000 Press (1,1, 1) |
consult@berkeley.edu |
| Hostmaster services (Hostmaster) Assign hostnames to IP addresses and manage the UC Berkeley name space |
hostmaster@berkeley.edu | ||
| Residence hall telephones billing questions |
M-F 9-4 | 510-664-9000 Press (1.3.4) |
rts@berkeley.edu |
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For All Other IT Support Services go to: http://sharedservices.berkeley.edu/ or http://ist.berkeley.edu/support
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