Telecom Units and Escalation Contacts

 

Telecom Units and Escalation Contacts 

 

For IST Telecom Customer Consultation Unit - Voice Customer Service and Request Fulfillment inquiries, please send your questions via the Telecom Catalog at http://telcat.berkeley.edu/ or call 510-664-9000, Option 1, 3, 1. For further assistance or escalation, please contact Gladys Oddoye at glado@berkeley.edu or call 510-643-4516.  

 

For IST Telecom Voice Operations, Repair and Project inquiries and to report a problem, voice connectivity with your telephone service, please call 510-664-9000, Option 1,3,2  or you can also open a ticket with Campus Shared Services IT: http://sharedservices.berkeley.edu/. For further assistance and escalation, please contact Lina Navarro at lmn@berkeley.edu or call at 510-664-4479.

 

For IST Telecom Cellular Customer Service and Request Fulfillment inquiries, please send your questions via the Telecom Catalog at http://telcat.berkeley.edu/ or call at 510-664-9000,  Option 1, 3, 3.  For further assistance or escalation, please contact Gladys Oddoye at glado@berkeley.edu or call 510-643-4516.

 

For IST Telecom Billing inquiries, please send your questions to istbill@berkeley.edu or call 510-664-9000, Option 1, 3, 4 . For further assistance, please contact Darin Clarke at darin.clarke@berkeley.edu or call 510-664-7114.

For IST Telecom Voice Installation inquiries and escalation, please contact Thomas Beale at tbeale@berkeley.edu or call 510-643-9091.