A knowledge base article about Why Create a Service Request in the Telecom Catalog provided by the UC Berkeley IT Service Hub - Knowledge Portal
A Service Request, also known as a RITM, is necessary for receiving Voice and Data services your department needs from Communications and Network Services.
Watch this quick video to learn more: https://youtu.be/wQjR2QKEk-o
To obtain help with break/fix service issues or questions, please see KBT0013777.