A knowledge base article about What form to use for ACD Moves, Adds, and Change work provided by the UC Berkeley IT Service Hub - Knowledge Portal
All ACD (call center) and call processor requests are entered on the ACD Call Center or Call Router Service form found on the Telecom Catalog (ucb.service-now.com/) within 'Voice Services'.
Watch this quick video for step-by-step help with completing the form: https://youtu.be/EZKCL7MhKcA