Line Audit Information and "How To"

 

Dear Telecom Customers, 

IST Telecom is happy to bring you a new tool that will help you better manage your department’s telecom expenditures and budget. This new tool is in the form of a focused Knowledge Based (KB) articles which help you with step by step instructions on:

 

1. How do I read the bill?
2. What is this thing on my bill?
3. How do I do chartstring changes?
4. Preparing a line usage spreadsheet from BAIRS report to audit individual phone usage.
5. What I need to know before disconnecting a line?

 

In addition to the above topics, we have additional information that will help you manage your department's telecom needs better.

 

We have complied (20) separate telecom management subjects into an easy to find Knowledge Base Article which can be found at https://telcat.berkeley.edu on your Telecom Catalog's main menu. This grouping of (KB) articles can be found on:

 

KBT0012541, “Line Audit Quality Assurance and Tips.”

 

Access is simple, just go to your https://telcat.berkeley.edu and in the menu section on the left, scroll down until you see “Knowledge” and then click on home-page. This will place you on the KB home-page where you can use the (KB) article search box. Then simply type in KBT0012541, and the article list will come up on the screen. On that article list, click the subject you wish to read about and it will open up automatically.

 

These subject focused articles will help you with managing your telecommunications needs, so please review them and give them a try.

 

Thank You,

IST Line Audit Lean Project Team