A knowledge base article about Telecom Catalog: Features and Benefits provided by the UC Berkeley IT Service Hub - Knowledge Portal
Telecom Catalog 1.0 is an automated ordering and
provisioning platform for
ordering telecommunications products and services. The new catalog was built
because web-based user experiences have improved in the years since the IST
Shopping Cart was built and the existing system is no longer supported by its
vendor. It was time to simplify and move to a more service-oriented
system.
Campus customers who participated in user testing, town
halls, and hands-on training tell us the system is easy to use and a large improvement
over the existing IST Shopping Cart.
The Telecom Catalog ordering platform has these features and
benefits:
n simpler forms to make ordering easier
n emails and attachments are kept with the order
so they're not lost and each provisioning assignment group (CCU, EM, etc.) has
the same information
n Viewable stages to track your order as it moves through
the system stages to completion
n A searchable Knowledge Base that doesn't require
logging in to view so telecom information is accessible and easy to find.