Student troubleshooting for iClicker remotes (FAQ)

Issues with iClicker registration in bCourses

Question: Where do I find my ClickerID number if it is not on the back on my iClicker remote?

Answer: Please see the vendor's article, Where do I find my remote ID and what if it has worn off?.

If the solutions in the article do not work for you, please visit the Student Technology Services Student Helpdesk at their in-person locations or via phone/email.

Problems voting in class or getting points

Question: What do I do if my iClicker remote turns off or the vote status light (or LCD panel) indicates that my vote was not received?

Answer:

1.  Check to see if your remote is on the same frequency as your instructor's base station. Default is "AA." Unless your instructor has asked the class to set the frequency to something other than AA, reset your remote to the default of AA. Instructions are on the back of your iClicker remote or at the iClicker support page on changing frequency.
   
2. Check your batteries. If you get a yellow light or a low battery light, try changing the batteries. In some cases with used remotes, you may need to clean out the battery chamber with alcohol to ensure good connectivity. Note the original iClicker remote takes 3 AA batteries. The third battery is often stuck above the others and needs to be banged out. Also Duracell batteries may be problematic; please refer to the iClicker support page about batteries.

If you need help changing your frequency or your batteries, visit the Student Technology Services Student Helpdesk at their in-person locations or via phone/email. 

Additional questions:

Why do I see the "NO BASE" message or red light on my iClicker remote?

Answer: Please see the iClicker support page on this issue.

What is the warranty for iClicker remotes?

Answer: Please see the iClicker support page on the warranty.

If your question was not answered in this article, please see iClicker Support's Knowledge Base for Student Troubleshooting.