Standard Change Request

Click Create New

Select "Template Management"

Note: if there are any standard changes already approved they will appear in the "Items" section above Template Management.

For example, you see "ServiceNow Release" here as an already proposed and approved standard change.

Select "Propose a new Standard Change Template"

This will allow you to propose to the CAB Change Management team a new standard change.

You will now be at a form that has a lot of fields. We're going to break them up and go over them section by section.

For this first section, enter the short description of the standard change; the short description that every instance of that standard change will have.

It will also be the name of the catalog item that people will be able to eventually select in the catalog.

One example is "ServiceNow Release"

For the category, choose "Standard Change"

If you have previous change requests that are the same as the standard change, select them in the list collector. This is very helpful in getting your standard change approved.

For the next section, fill out all values that will eventually become your standard change template.

These values will be duplicated for every future standard change initiated from the catalog item, and frozen.

Once created, these items cannot be changed unless a Modify Standard Change Template request is submitted.

Click Request Approval if you're done, but if you want to add Tasks to your Standard Change, click Save.

On the next screen, if you clicked Save, will be the full view of your Standard Change Template proposal. In the Tasks related list, you can add more tasks, which will then become a part of the Standard Change Template, and applicable every time the Standard Change is used in the future.

Standard Change in ServiceNow is made up of a new section in the navigation sidebar called Standard Change.

Also, under Create New there is a new option to do a standard change, along with normal and emergency changes.

Click Create New

Select "Template Management"

Note: if there are any standard changes already approved they will appear in the "Items" section above Template Management.

For example, you see "ServiceNow Release" here as an already proposed and approved standard change.

Select "Modify a Standard Change Template"

This will allow you to propose to the CAB Change Management team a new standard change.

Modifying a Standard Change Template is similar to creating a new one. The only differences:

Short description: short description for your modification request, this will not replace the standard change template short description.

Template to modify: choose the template you want to modify.

Business justification: justify your modification per ITIL

The rest of the form is the same as the New Standard Change Template process.