Sign In to Newly Deployed Windows 11 Berkeley Desktop Computer

A knowledge base article about Sign In to Newly Deployed Windows 11 Berkeley Desktop Computer provided by the UC Berkeley IT Service Hub - Knowledge Portal

This article is helpful if you've been issued a new device from ITCS' Computer Equipment Provisioning service and opted for their 'contactless deployment' option, OR if you've recently had your device refreshed via a new image. A new machine from ITCS or a newly imaged machine will include the Berkeley Desktop equipped with Pre-Login VPN services. Below is how to use these services.

*Please log in to your device within 90 days of having it imaged. After this period, your connection to campus AD services will be lost and IT will need to re-apply the Berkeley Desktop*

1. Power on your PC and you will be greeted with the Login Screen.

2. Before logging in, click on the internet icon on the lower right of your screen and connect to your preferred wireless network.

*If your first login is on campus, connect to eduroam then proceed to step 5. (For more information on eduroam, please visit https://berkeley.service-now.com/itservicehub and search for 'Campus Wi-Fi')*

3. Connecting to ‘Global Protect VPN’

a. Click the ‘Network Login’ icon

b. Click the arrow next to ‘VPN.Berkeley.edu’

c. Enter your Calnet & Passphrase

d. Authenticate with DUO 2-Factor authentication

4. Once connected, click the “Back” button which will return you to the windows login window

5. Login into Windows with your Calnet ID and passphrase.

6. Wait until Windows loads your Desktop. This process can take a few minutes.

7. You may now begin using your computer!

Please refer to the next two sections as needed for how to contact IT and for common setup tasks for your newly logged-in device.

How to get help with your computer

If you already have a ticket open for your newly deployed device, please reply to your ticket with your support needs. Otherwise, you may need to open a new ticket to fix something that is broken (incident) or to request a new service (request items). When you're opening a new ticket, it is best to provide your preferred phone number and your availability / any relevant timelines.

To fix something that is broken and open an incident, please contact IT Client Services.

Support: Monday-Friday, except University holidays.

ITCS Service Desk - (510) 664-9000, Option 1

Go to https://berkeley.service-now.com/servicehub and click 'Report an Issue'.

To open a Service Request (request items), go to: https://berkeley.service-now.com/servicehub and search for your desired service. Here are a few common Service Requests related to newly deployed computers:
- 'Install or Update Application on Mac or Windows PC' Use this service request to add additional software that may require admin access or additional configurations.
- 'Setup a Computer for a User'. Use this service request to get an already obtained machine imaged and set up. Select Setup a computer for a User. Complete the required fields and submit the ticket.
- 'Add a Printer to My Device'. Use this service request to add an already set up printer to your computer. Select Add a Printer to My Device. Complete the required fields and submit the ticket.

To search our Knowledge Base, please click on 'Find Answers Now', or go directly to https://berkeley.service-now.com/kb

Windows Common Setup Tasks:

Sync Chrome bookmarks - Open Chrome, sign-in to browser in top right, and sync bookmarks

Connect to eduroam - Authenticate with your CalNet ID with @berkeley.edu, for example oski-tech@berkeley.edu. This may not be the same as your email address, and then enter your wireless password. Create one if needed via https://getonline.net.berkeley.edu/wifi/. Please securely store this password as it is not recoverable.

Adobe and Office licenses - Go to https://software.berkeley.edu and activate needed applications.

GlobalProtect VPN - Launch app, enter vpn.berkeley.edu if asked for a portal, authenticate with calnet credentials. Click Always allow campus-split.vpn.berkeley.edu to open links of this type in the associated app.

Camera and Microphone - Both the camera and microphone are disabled by default for privacy reasons. Enable for Zoom / other applications by going to Settings ->Privacy & Security ->Camera / Microphone ->Allow access.

BigFix - This is our On-Demand App Tool. Click on the up arrow to the left of the clock, and then click on the blue B icon in the pane that opens up. Install UCB approved apps as needed.

PDFs - Change to associate PDFs with Adobe Acrobat instead of Chrome. Right click on a pdf file, select Choose another app, select Adobe Acrobat. Select the Always button at the bottom left of the pane.