A knowledge base article about Setting up Remote Shared Drive Access if you have a Windows computer in your office provided by the UC Berkeley IT Service Hub - Knowledge Portal
These are the steps to take while you are in the office, prior to attempting to connect remotely to shared drives.
Windows:
It will look like this example:
Copy the path information. You will need this information later.
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On your personal computer, run the Palo Alto Networks GlobalProtect VPN application. If you do not have it, you can get it here:
https://vpn.berkeley.edu/global-protect/getsoftwarepage.esp
Information about the VPN software: https://software.berkeley.edu/bsecure-remote-access-vpn
Download the appropriate version of the software and install it. When it is installed. run the application and sign-in with your CalNet ID and passphrase.
For Windows machines:
Open This PC/My Computer
At the top, select Computer and click Map network drive
It will bring up a window and you will enter the file path where it says Folder.
At Folder, type in the path starting with \\...
When you are done, click Finish and the shared drive(s) should appear in the File Explorer.
For Macintosh computers:
Original Source: https://osxdaily.com/2010/09/20/map-a-network-drive-on-a-mac/
NOTE: When entering the path, please note that the forward slash characters ("/") are used in place of the back-slash characters ("\") used in Windows Dos. In addition, you must type "smb" to start the path.
When this is connected, click the plus (+) symbol to add it to your Favorite Servers so you don't have to type the path again. This is done as when you disconnect from the VPN, the shared drives will disappear and will not automatically mount on your computer until you click Connect again.
Alternately, another method is to create an alias of the mapped network drive. This allows you to reconnect to the share with just a click. Here’s how to do this:
Now you can double-click that alias to reconnect to the network drive instantly.