ServiceNow Service Offerings

The ServiceNow team's Service Offerings include application support, custom application development, integrations, business process mapping, migration, and consultation. Our mission is to facilitate transformative service delivery at UC Berkeley using ServiceNow. By unifying service delivery efforts at UC Berkeley within an industry-leading platform, campus customers will receive a measurably better experience with decreased overall costs. Through collaboration, we can achieve new levels of success. 

On the ServiceNow platform, we support the following:

1. Human Resources service requests through the HR ServiceHub
2. IT Service Management through the IT Self-Service Portal
   1. Service Desk
   2. Incident and Major Incident
   3. Change
   4. Problem
   5. Asset Management lite
   6. Knowledge
   7. Service Catalog, Service Request, and Service Request fulfillment
   8. Service Portals
3. Requesting voice, data network, and cellular services through the Telecom Catalog
   1. Telecom Service Catalog, Service Request, and Service Request fulfillment
   2. Telecom Projects
   3. Campus customer portal to view the services recharged to their department(s)
   4. Accurate location tracking for e911
   5. bIT Recharge Service Offering tracking/inventory
   6. Recharge billing for most bIT Service Offerings
   7. Data Network infrastructure tracking: cables, switches, ports, fiber, dark fiber, antenna sites, etc.

Read more about the ServiceNow Steering Committee and Process Owners/Champions.

Questions?  Send email to servicenow-support@berkeley.edu