The ServiceNow and IT Service Management teams partnered to charter the campus ServiceNow and IT Service Management community of practice (SNSM CoP).  This CoP works to support and connect people who use, or want to use, the ServiceNow systems at UC Berkeley and advance service management capabilities across campus, whether in ServiceNow or another application.  This community of practice will gather together interested service management constituents or people who work in ServiceNow, in a customer-focused context, to share and discuss existing practices, procedures, and tools, to collectively identify high-value discussion topics and opportunities to gain efficiencies across efforts.

 

Community of Practice Charter

See past meeting topics and links to the slidedeck and recordings

 

Questions? 

To join the Community of Practice send email to snow-svc-mgt-community-of-practice+subscribe@lists.berkeley.edu 

Do you want to volunteer to share your story? Contact the group chairs by sending email to snow-svc-mgt-community-chairs@lists.berkeley.edu