Service Offering

Description

Add Cellular Phone

Use this form to request a new cellular phone or calling plan. 

Add Pager Service

Use this form to order a pager. If you are part of a pager group, please include this information when filling out the pager form.  

A pager group call is defined as the same text or numeric message being distributed to a pre-established group of pagers. 

Add Other Mobile Devices

Use this form to order mobile devices other than a cell phone or pager service, such as an iPad, pager or tablet.

Add Both Desktop Telephone and Line

Use this form to request a new desktop telephone line and phone set. Along with the new set, you may also order a calling plan, Caller ID, and/or voicemail. Your line and phone set, whether analog or digital, must match.

Add Desktop Line Only

Use this form if you already have a UCB-purchased phone which you will use with a new line. We only support UCB-purchased equipment on our telephone switching equipment. If you already have a UCB supported phone, you must provide us with the model number (example: Avaya 9404) to ensure your line is properly configured and billed. If you wish to upgrade or downgrade a line, please use the Change Service form.

Add Other Voice Services

Use this form to order other voice services such as Elevator phones, Radios, 1 MBs, Public Wall/Lobby Phone, BluLight Phones, Authorization Codes, Emergency Phones, Call Router ACD, ISDN, Circuits, Key Systems, Pay Phones, and Voice Mail Extensions.

Add ReadyTalk Conferencing Service

Use this form to order a new ReadyTalk, on-demand conferencing account.

Voice Project Request

Use this form to make a voice project request. An order is considered a voice project when there are more than 30 items of the same type.

Change Service

Use this form to describe how you want your existing phone or voicemail features, mobile voice, text, and/or data plan service to be changed. Enter this information in the Please enter a full description... field. If you want to change the name on your billing statement, do this through the Name Change on Service form.

Use this form to add a date and time to a phone (Centrex models only) or add a button for a digital line, or add a feature like call forwarding universal.

Move Service

Use this form to relocate a phone number and its line from one physical location to another. A phone number and its associated line belong to a department, not an individual customer. If this is an inter-departmental move, it should be initiated by the 'receiving' department, that is, the department to which the phone is moving.

Disconnect Service (Delete)

Use this form to disconnect any service you have added including analog or digital phone lines, authorization code, fax line, voicemail, ReadyTalk account, ISDN line, DAT line, 1MB line, voicemail, alarm lines, or ReadyTalk accounts.

Disconnections are not pro-rated. You will be billed for the whole month. Enter a date you want the disconnection to take effect in the Order Comment Box. Otherwise a five business day due date is assumed.

Change Funding on Service—Individual

Use this form to change the funding associated with one or more individual services. This will not update chart-strings on open orders.

Change Funding on Service—Mass

Use this form to change funding for lots of line items. This will not update chart-strings on open orders.

Change Name on Service

Use this form to update the ownership of a service. NOTE: The department on the service is the department associated with the chart-string, not with the subscriber name. 

Each service can only have one name change per month. 

All subscriber reassignments are effective the day they are submitted and will be reflected on your next IST billing statement. Please note that all calls made during the current month, including those made prior to today, may appear on your billing statement under the old or new name, depending on when the call was received by our system.

You may also use this form to change the name on the voicemail or PBX phone display.