Self-Service Help for Productivity & Collaboration Services

Here are a few resources for getting help right away:

Software

• Your UC Berkeley Software and Services. A list of the software and services that you, specifically, are eligible for, and where to download them.
• Software Central knowledge base articles. Frequently asked questions related to licensed software at UC Berkeley.
• Microsoft Office Help & Training. Training and knowledge base articles direct from Microsoft.
• Adobe Creative Cloud Learn & Support. Training and knowledge base articles direct from Adobe.
• LinkedIn Learning (Students | Faculty & Staff). LinkedIn Learning offers more than 5,000 on-demand courses, including many software products.

Zoom

• Zoom Help Center. Training and knowledge base articles direct from Zoom.
• Zoom knowledge base articles. Frequently asked questions related to using Zoom at UC Berkeley.
• LinkedIn Learning (Students | Faculty & Staff). LinkedIn Learning offers more than 5,000 on-demand courses, including Zoom.

Google, Box, SharePoint

• Google Help. Training and knowledge base articles direct from Google for all of their products, including gMail, Calendar, Drive, and Groups.
• Box Help. Training and knowledge base articles direct from Box.
• Sharepoint (CalShare) Help & Learning. Training and knowledge base articles direct from Microsoft.
• bConnected Google, Box, and Sharepoint knowledge base articles. Frequently asked questions related to using Google, Box, and Sharepoint at UC Berkeley.
• LinkedIn Learning (Students | Faculty & Staff). LinkedIn Learning offers more than 5,000 on-demand courses, including Google and Box.

Other IT Services

• Other self-service resources for IT questions.