Request for ACD or Call Router

A knowledge base article about Request for ACD or Call Router provided by the UC Berkeley IT Service Hub - Knowledge Portal

Use the ACD Call Center or Call Router Service form to request:

A new Call Center (ACD) or Call Router (telephone menu tree) service for your department
Change existing Call Center (ACD) features, functions, or staffing (agents, supervisors) or call routing options
Remove a Call Center (ACD) or Call Router from service entirely

For all other requests make another selection from the Telecom Catalog menu.

For Call Center (ACD) terms and definitions, click here.

For help in completing the rest of the form, click Field Entry Tips. For further assistance, call 664-9000, option 2, 1, or email telecom@berkeley.edu.