Placing Orders for Multiple Lines & Features

 

Placing Orders for Multiple Lines and Features

1. Create a 'change' request with the service/comments/funding/contact info and 'add to cart'.
2. Stay on that page, clear out the Service ID and enter the new service ID. You may need to adjust the comments based upon what you're requesting. Press 'add to cart'.
3. Stay on that page, clear out the Service ID and enter the new service ID. Adjust comments if necessary. Press 'add to cart'.
4. and so on until finished.
5. Then press 'Edit cart and checkout'.
6. This will take you to the cart review screen where you can review/add/delete items. Then press 'Place your order'.

If you put many items in your cart at once, depending on your screen font size, and notices that the 'edit cart' runs off the bottom of the screen and you can't see it please do the following steps below. Also, just FYI, our vendor has fixed this problem in the next release, which we will upgrade to sometime in FY 2015/2016.

There are a couple work-arounds:

1. While in your browser, temporarily make your font size smaller by holding down the CTRL key and pressing the minus/dash key. Repeat until you can see the 'edit cart' button. After you're done, you can enlarge the font size again by holding down the CTRL key and pressing the plus key. If you're on a MAC it's the command key instead of the CTRL key.

OR

2. Click on 'service catalog' in the left-nav and you'll always see your cart in that screen. Again, if you have many items in your cart you'll need to do step 1.

You can do the same thing for the disconnects also. Go to the disconnect page and fill out the full form once. 'Add to cart'. Then change the service ID and 'add to cart' again and so on until you are done. Then 'edit cart and checkout' and 'place your order'.

We are continuing to improve our system and we really appreciate your feedback. If you have any questions, please let us know: ccu@berkeley.edu