Perceptive Content (ImageNow) Toolbar logs

Perceptive Content Toolbar Logs

Background

Sometimes it is necessary to obtain the toolbar log files which include information such as when the user logged in, error messages, etc. Reviewing these log files allow the Imagine team to troubleshoot technical issues with Perceptive Content, formerly known as ImageNow.

Resolution

By default, the Toolbar logs are off so in order to use them:

1. Turn them on by holding the shift key down, then right click the top bar.
   1. Go to Logging and choose ‘Medium’
   2. After the time period agreed upon with the Imagine team go to View Log file. (Only after having done step 1 above.) Note that the time period could be as little as a few minutes or as long as a few days.
2. To retrieve the log file:
   1. Hold the shift key down, then right click the top bar
   2. Choose Explore log folder; in the Windows explorer look for the most current imagenow_yyyymmdd.log file        
   3. Copy the respective file and send it to the Imagine team through the ticket where the issue was reported or through a new ticket to imaginehelp@lists.berkeley.edu. The Imagine team will analyze the log.
3. To turn off the logs:
   1. Hold the shift key down, then right click the top bar
   2. Go to Logging and then choose None (Errors only)

See this job aid with screenshots in the attached document