Overview
Assignment Group Managers can create an outgoing message from their team that appears in the notification sent when an Incident is created.
Setting up an Outgoing Message
1. Open the Update a ServiceNow Group form.
2. Select the group that needs an outgoing message. Only groups you manage will appear in the list.
3. Enter the Outgoing Message.
4. When an Incident is created for this group, the caller will receive an email which contains the message.
Group managers can update the outgoing message at any time. Simply submit the form again.