Missing documents - Imagine Document Handling and Access

1. Has the document been successfully scanned and QA’d? It might still be waiting to be captured or QA’d.
2. Was the document captured along with other documents? If this is the case, the document might be part of a completely different item and thus it might still need to be split from the original one.
3. Has the document been sent to the appropriate queue or drawer? It might have been routed to a queue or drawer with restricted access.
4. Has the document been properly indexed? It might not have the adequate index values, thus making it difficult to find.
5. Has the document been assigned the appropriate document type? If it has been assigned a document type with restricted access, only a certain group might be able to see it.
6. If the document has been properly captured, QA’d, indexed and routed, make sure:

              a) There are no typos in the search term.

              b) To narrow down the search by entering a creation date range.

              c) To use the appropriate view and or filter when searching for it.

"No records found" message appears when searching for document.

1. The fax was corrupted during transmission.
2. A bad connection was used.
3. The source fax machine is old, dirty, or transmitting at a very low resolution -- the recommended resolution for faxing is Fine.