Known Error: "Could not connect to the GlobalProtect service" VPN error on Mac

A knowledge base article about Known Error: "Could not connect to the GlobalProtect service" VPN error on Mac provided by the UC Berkeley IT Service Hub - Knowledge Portal

Users of macOS Ventura or later, with access to an administrator account, may be unable to connect to GlobalProtect with "Connection Failed" error due to disabling the process the software uses to communicate.

Screenshot showing a GlobalProtect Connection Failed message

Solution

Navigate to:

Apple menu-> System Settings-> General-> Login Items-> "Allow to run in the Background"

Screenshot of macOS System Preferences window highlighting General, Login Items, and Allow in the Background to navigate to make the required changes

And be sure the entry for "Palo Alto Networks" is enabled:

Screenshot of previous System Preferences window after scrolling down to locate Palo Alto Networks indicating it has been selected to allowed to run in the background