Jobs fail to print to the ImageNow Printer

Background

Some Perceptive Content (formerly ImageNow) users have reported that when they attempt to print to the ImageNow Printer:

• The source application (for example Word,  Excel, etc.) freezes, or
• The ImageNow Printer dialog box does not appear and "nothing" happens.

According to Hyland, the product vendor, this could happen due to two reasons:

1. Multiple Peernet Spooler services
2. Antivirus software preventing the printing operation

Resolution

Please review attached pdf from the vendor which describes the resolution for each mentioned scenario. As a preview to the vendor pdf:

• Local admin rights are needed 
• The old Peernet Spooler services have to be deleted 
• If no old Peernet Soolers appear and no antivirus software is preventing the printing operation, then, it is necessary to uninstall and reinstall the client