How to view and report on time worked in ServiceNow

As an IT specialist (itil role) you are able to report only on your own time card entries.

If you have been granted a Time Card Reporting role (timecard_report), you have access to report on all time cards, but do not have visibility to the individual task_time_worked detail entries.

To create a report on time worked for incidents:

1. Click on "Create New" under "Reports" in the application menu.
2. Give the new report a title.
3. In the Data field, ensure "Table" is selected, then select the "Time Card [time_card]" table
   
4. Change the "Group By" field to "Task(task)"
5. Add an appropriate filter condition. Some examples:
   Time cards created for particular users
   
   
   Time cards created for tasks with a certain configuration item*
   
6. Click "Run" in the top right to validate you are getting the results you want
7. Click "Save" in the top right to save the report to your list of reports

*To build filter conditions based on the fields on the associated tasks or incidents, perform the following steps:

1. Find and click on "Show Related Fields" at the bottom of the field picker. If "Hide Related Fields" is displayed, skip this step.
   
2. Find and click on "Task(task) ==> Task fields"
   
3. Find and click on the task field you want to use in the report. If you need a field that is specific to incidents (like "Category"), skip to step 4.
   
4. If you need an Incident specific field like "Category", find and click on "Incident (+)" toward the bottom of the list.
   
   Then click on the field you want.