A knowledge base article about IT Service Management (ITSM) Practice Guides provided by the UC Berkeley IT Service Hub - Knowledge Portal
The ITSM Practice Council, established in April 2025, was tasked with creating standard documentation for six foundational practices outlined below:
Change Management Practice Guide
CMDB / Configuration Management Practice Guide
Incident Management Practice Guide
Knowledge Management Practice Guide
Request Management Practice Guide
Service Catalog Practice Guide
If any updates to the above documents are needed, please contact the practice owner listed in the documents for assistance.