After a Perceptive Content Upgrade - Web Version

Following a Perceptive Content upgrade, users must clear their browser cache to ensure the system functions correctly.

Affected Users

- Perceptive Content Titan (Web version)

- Integrated Systems: Reimburse & Travel, BearBuy, DocuSign, and Campus Solutions.

 

Troubleshooting

If you encounter the error: "Unable to get connection token from Integration server," please perform the following steps:

1. Clear your browser cache.

or

2. Try accessing the document in an Incognito/Private window.

 

If after performing the steps above you encounter additional error messages please submit a ticket to the Imagine team by sending an email to imaginehelp@lists.berkeley.edu