I don't have the option to add a new device at mycalnet.berkeley.edu. What do I do?

A knowledge base article about I don't have the option to add a new device at mycalnet.berkeley.edu. What do I do? provided by the UC Berkeley IT Service Hub - Knowledge Portal

How to Add or Manage 2-Step Devices

To add a new device or manage your existing 2-Step settings, follow these steps during your next CalNet login:

  1. Log in to a CalNet-protected application with your usual credentials.
  2. When the 2-Step verification prompt appears, click Other options at the bottom of the window.
  3. At the bottom of the list of your existing devices, click Manage devices.
  4. Complete the verification using an already registered device or a saved backup passcode.
  5. Once you have verified your identity, the device management screen will open.

Please refer to the following guide for detailed instructions on registering specific device types: How to Get Started with 2-Step (KB0011939).

After following these steps, you should have successfully updated your devices. If you have any additional questions, please email calnet2-stephelp@berkeley.edu or contact the IT Help Desk for assistance.