How to put a KB article in the 'Featured' content section of the Knowledge Portal

How to put a KB article in the 'Featured' content section of the Knowledge Portal.

Note:  This can be done only by Knowledgebase Managers.  It cannot be done by knowledge article authors.

1. Navigate to Knowledge > Knowledge Bases.
2. Select a knowledge base.
3. In the Featured content related list, click New.
4. In the Knowledge field, search for and select the desired article.
5. In the Keywords field, click the lock/unlock toggle icon.
6. Click the lookup icon to open the Knowledge keywords list.
   Note: Each keyword must be a single word and cannot contain spaces.
7. Select the keyword to add for this article.
   • Add the default keyword to display this article in the Featured content section during search.
   • Add all related keywords for the article to display it at the top of the knowledge search results page during search.

   Note: You can create knowledge keywords, if it does not already exist in the list, and then add it to the article.
8. Click the lock/unlock toggle icon to add the keywords to the article.
9. Click Submit.