A knowledge base article about How to Handle Annoying or Threatening Calls provided by the UC Berkeley IT Service Hub - Knowledge Portal
How to Handle Annoying or Threatening Calls
Subject: How to Handle Annoying or Threatening Calls
Often, we receive requests for information on how to handle calls such as the ones described above.
IST Telecom works very hard to secure our voice network from unauthorized use.
However, as a public institution, we are unable to block incoming calls to our campus because we are a public entity.
Individuals can ask these companies to stop calling because we are not interested in the solicitation. If they persist and are bothersome, you can report it to UCPD by calling 642-6760. UCPD will provide instructions to the staff member on what the next steps are. UCPD may request the staff person to log the dates and times the annoying calls came in and provide this information to UCPD over a period of time designated by them.
In order to release your personal data about phone calls you received to UCPD, we need a consent from the customer via email that it is ok for their records to be leased to UCPD. Telecom Department will need this consent email before we can release any phone records to UCPD.
Subject: How to Handle Spoofing Calls that appear to be From UCB campus by Scammers
IST Telecom has become aware that scammers are calling some parents of students and “spoofing” our campus numbers to make it seem that the calls originate from the Berkeley campus.
It is good to be suspicious and to note anything that may be an immediately red flag. Some of the callers are leaving messages in Spanish or maybe other languages. If the university is doing a legitimate fund raising, it is usually in English. If you gets calls like this, you may contact UCPD and 642-6760 and report the matter to them. You may also review the information at the url below for some helpful hints.