A knowledge base article about How do I request support for my self-managed server hosted by bIT? provided by the UC Berkeley IT Service Hub - Knowledge Portal
You can report issues or request support by sending an email to cloud-ticket@berkeley.edu.
You can also call the Campus Shared Services (CSS) phone number at 510-664-9000.
Support for self-managed servers is available during normal business hours (Mon-Fri 8-5).