A knowledge base article about Helsinki Reporting Training Guide for Incident Management provided by the UC Berkeley IT Service Hub - Knowledge Portal
Please find below a link to an Incident Management ServiceNow Reporting
guide ppt.
https://drive.google.com/open?id=0Bz8Bpsj0ZMPbNzBqNXN4b3Juejg
Here is a link a recording of the training session based on the guide
above: https://drive.google.com/open?id=0Bz8Bpsj0ZMPbbHZDMW13djI2TzA
Instructions for using the recording can be found in the ppt referenced
above.