A knowledge base article about Google AI Pro for Education Terms of Service provided by the UC Berkeley IT Service Hub - Knowledge Portal
These Terms of Service outline the service provided and the roles and responsibilities for Google AI Pro for Education licenses. Licensees must review and acknowledge this document and linked documents, including the Google Terms of Service, before using the service.
These Terms of Service are effective as of March 5, 2026, and may be updated from time to time. Continued use of the service after updates constitutes acceptance of the revised terms.
Google AI Pro for Education is a premium generative AI service provided by UC Berkeley that extends campus access to Google’s AI-powered tools, including Gemini and NotebookLM, with increased usage limits and additional capabilities appropriate for institutional use. The service supports academic, instructional, research, and administrative workflows such as writing and editing, analysis, research assistance, summarization, and information synthesis across disciplines.
Google AI Pro for Education builds on existing Google services available to the campus and provides expanded capacity beyond standard offerings. The service is delivered under a University of California agreement with Google and is intended for use in accordance with UC policies, campus guidelines, and applicable data classification requirements.
Google AI Pro for Education is available to eligible UC Berkeley eligible parties as a premium service, with costs borne by individuals and departments via chartstring. Use of the service is subject to UC policies, campus guidelines, and applicable data protection classification standards.
Google AI Pro for Education is a vendor-hosted service. Most documentation and support for features, functionality, and model behavior are provided directly by Google. UC Berkeley IT provides limited support related to service access and campus integration and may coordinate with Google on issues that affect multiple users or institutional use.
Support documentation and information can be found at Google AI Pro - Google One Help.
As the service provider, UC Berkeley IT is responsible for:
Use of a Google AI Pro for Education license is meant only for purposes consistent with the missions of teaching, research, academic administration, or other legitimate university functions. Users of Google AI Pro for Education are responsible for:
Violation of these terms may result in revocation of access, suspension or restriction of privileges, and potential disciplinary action under campus or systemwide policies.
A valid chartstring is required to pay for Google AI Pro for Education licenses. Requestors are responsible for monitoring the chartstring's fund sources to ensure that the chartstring will continue to work.
Licenses will be billed annually to the chartstring provided with the request and will follow an annual billing cycle. Initial charges will be prorated based on the month in which the license is activated, relative to the start of the negotiated annual billing cycle.
Licensees may terminate service at any time. Terminations and other billing changes will take effect in the next annual billing cycle after UC Berkeley IT receives the request. Charges cannot be refunded.
Requests are processed on a monthly basis, on the second Wednesday of each month. Requests made within 5 days before the end of the billing cycle may require one more cycle to take effect.
From time to time Google may schedule maintenance to improve service or conduct repairs. Information about Google AI Pro for Education service disruptions is available via the Google Workspace Status Dashboard.
UC Berkeley IT will announce major scheduled maintenance to users via email, and will post notifications on the campus System Status page.
If a large-scale unscheduled outage occurs, UC Berkeley IT will work with Google to resolve it. Notifications will be posted and sent as described above for scheduled outages.
License requests are processed on a monthly basis, on the second Wednesday of each month. Requests made within 5 days before the end of the billing cycle may require one more cycle to take effect.
For all support requests, the UC Berkeley IT goal is to have a staff member assigned and acknowledge requests within four business hours of receipt. Campus priorities may require exceptions to this goal during certain periods of the academic year, including curtailment and holidays.
UC Berkeley IT strives to provide the best possible service, but circumstances beyond our control may interfere. We apologize for any disruption in service. Neither UC Berkeley IT nor Google is responsible for loss of data or business, security breach, or other damages.