A knowledge base article about Known client issues in ServiceNow provided by the UC Berkeley IT Service Hub - Knowledge Portal
Current list of known issues
- Incident Management - Replying to the notification email of a resolved INC closes it.
- Incident Management - Replying to an incident that has already been closed will trigger a notification informing end users to contact the Service Desk if they have more questions; however, this notification still refers to the Service Desk as CSS-IT and not IT Client Services.
- Platform - Any rich text editor use (Adhoc emails, KB editing), the right click does not work as expected for copy/past or spelling corrections. Workaround is to hold the CTRL key as you right click. This will be corrected in future release.