Change: Timecard Updates

Effective: 2017/11/10
Release: 6.0.0

Purpose

ServiceNow continues to update the Time Card application and we will only be able to adopt new features if we stay as close to out of box as possible. This is an effort to return as much of the application to out of the box as possible. We will still maintain certain needed features, for example, recording time when you are NOT the assigned to.

Notable Changes

This a short list of changes that affect your experience using the tool.

1. Menu Name: The name of the menu has changed from Time Card to Time Sheets.
2. Worker Portal: There is a new way to visual and manage time cards: Worker Portal.
3. Application Menu: The menu has been reduced.

Details

Worker Portal

We will be using the Worker Portal out of box. You can find details from ServiceNow below:
Worker Portal

Application Menu

As ServiceNow develops functionality over time, we want to be sure that we stay current, adopting changes such as menu changes, as quickly as possible so that we continue to accrue the benefit of their cumulative development cycles. Menus can also act as a form of documentation and maintaining outdated menus can encourage use of the tool in ways that may no longer be supported. The previous application menu included:

• All
• Pending (this week)
• Submitted (this week)
• Approved (this week)
• Rejected (this week)
• My Time Sheets
• My Time Sheets - Current (This Week)
• My Time Sheets - Pending
• My Time Sheets - Submitted
• My Time Sheets - Approved
• My Time Sheets - Rejected
• My Time Sheets - All
• My Time Cards
• My Time Cards - All
• My Time Cards - Current
• My Time Cards - Pending
• My Time Cards - Submitted
• My Time Cards - Approved
• My Time Cards - Rejected

This has been reduced to:

• Worker Portal
• My Time Sheets
• My Time Sheets - Current Time Sheet
• My Time Sheets - Pending
• My Time Sheets - Rejected
• My Time Sheets - All

Notable Consistencies

This is a short list of behaviors and features we have worked to maintain. These should behave the same before this release as after.

1. Recording Time: You will still be able to record time the same way as before: Using the Time Worked field on incidents.
2. Time Worked Timer: The time worked timer does NOT auto start when you open a new or existing case.
3. Recording Time Permissions: You will sill be able to record time on an incident even if you are not the Assigned To.
4. Reporting: You should still be able to use existing reports on Time Worked, Time Cards and Time Sheets.

FAQ

1. Does this change how I record time?

   No it does not.

2. Does this change how I report on time?

   It depends on how you report on time. From a foundational level, it should not, but we cannot anticipte the way everyone will use the platform.

3. When you record time, the additional comments are also added to the time worked field, how does this change with Restricted Incidents

   We have updated the platform to NOT record the text of additional comments on the time worked record when time worked is recorded on a restricted incident. Time recording and reporting is otherwise unaffected.

4. I used to access information X, now the menu is gone, how can I get the menu back?

   You can use the existing menus to access the list of records, but it may be filtered in a way you don’t want. You can update the filter and drag the breadcrumbs to the favorites menu to create a new favorite. This was you can access the old information in the same way as before. There should be new permissioning to block you from accessing that information.

5. I use time cards and I was not notified about these changes before the release, how can I be notified of these changes as early as possible?

   Please contact the Kellie Watters or Douglas Van Buren. There are several options available to ensure you are informed, such as having representations on the Technical Users Group (TUG) or being on one of our mailing lists.