ServiceNow users can change their ServiceNow notification preferences.
To Change Your Notification Preferences
1. Log into ServiceNow and click your profile picture at the top-right of the screen, then click Preferences.
2. Select the Notifications option.
3. On the General tab, you can enable and disable notifications by toggling the Allow Notifications setting.
WARNING: This is not recommended and will disable all notifications. Note section below on Advanced Preferences for targeted disablement of individual notifications.
- Blue and to the right indicates active, grey and to the left indicates inactive.
Advanced Preferences
For advanced notifications settings, click Advanced Preferences.
The Advanced Preferences will open in a new window as seen below.
- Locate the notification: Find the specific alert name in your filtered search list (e.g., "Incident assigned to my group"). In example below the user has searched for "Incident"
- Toggle the setting: Click the toggle switch next to the notification name to turn it Off.
Note: Please use caution when making changes to the notification preferences. Use at your own discretion.