Confidentiality of Data and Voicemail Policy

 

 

Telecom adheres to the Electronic Communications Policy established by UCOP and UC Berkeley's Information Security and Policy Department.

 

In circumstances where the university's business is at risk or when voicemail access is critical to a request, we require written email or documentation for approval to grant access from one of the following entities:

 

• Department Head;
• Director of the department; or
• High level university representative from HR (upper management level)

 

Examples under which this request can be made are listed below:

 

• When an employee leaves the university abruptly or when a person’s employment is terminated by the university.

 

• When an employee is out with a serious illness and unable to tend to their voicemail messages or grant access to the department to handle urgent requests.

 

• In cases when the employee returns to the university, we reset their password so that the department no longer has the previous access that was given.

 

When requesting access with or without consent, please download and use the form in the link below.  Additional information can also be found at the campus ethics website

 

Access WITH consent

An electronic communication holder's consent shall be obtained by the University prior to any access for the purpose of examination or disclosure of the contents of University electronic communications records in the holder's possession (see ECP section IV. Privacy and Confidentiality) — except under very limited circumstances.

Download an Access WITH Consent Word form or an Access WITH consent PDF form to obtain non-consensual access to electronic communications.

Access WITHOUT consent

When the contents of electronic communications must be examined, monitored, or disclosed without the holder's consent, such actions must be authorized as described in ECP § IV.B.: Access Without Consent. (See that Policy for detailed information: Electronic Communications Policy (link is external).