A knowledge base article about Citrix VDI - How do I get more disk space provided by the UC Berkeley IT Service Hub - Knowledge Portal
Write the question your audience is likely to ask. Phrase it from their perspective, using clear and conversational language.
Example: How do I reset my password?
Send a request to win-ticket@berkeley.edu indicating the name of your Citrix VDI instance and how much space you would like to add.