A knowledge base article about Change an Existing Voice Service provided by the UC Berkeley IT Service Hub - Knowledge Portal
The Change an Existing Voice Service form is used to make changes to an existing line, for example adding, changing, or removing features (voicemail, call forwarding, caller ID, etc), ordering new equipment for an existing line, upgrading or downgrading a line, and more.
For help in completing the form, click Field Entry Tips or watch this quick video that shows how to complete and submit the form:
Note: This is not the form to change the name on your billing statement. Do this through the Change Name on Service form.
For further assistance call CNS at 664-9000, option 2, 1, or email telecom@berkeley.edu.