How to Cancel an Ordered Item
Cancellations are done by requested items (RITMs), not by requests (REQs). In other words, cancelling an item does not cancel your whole order. Whether or not the order can be cancelled depends on the stage the order is in. It may, or may not incur billing.
A requested item (RITM) that has been ordered can be cancelled in two ways:
n email CCU, or
n do it yourself by going to the Requested Item page and entering "cancel" in the Additional comments. This lets CCU know you need this item canceled.
Cancel by Email
If you find you need to cancel an item on an order, simply email Customer Care at ccu@berkeley.edu.
IMPORTANT!! Please include the requested item number to be canceled.
Enter "Cancel" in Additional Comments
Alternatively, you can cancel a requested item in the Additional comments field using these steps.
1. Click My Items to view your list of Requested Items.
2. Find the Requested Item Number link you wish to cancel. You can search for your item using for text (to find text in any field) or Go to search by any field listed in the dropdown box as shown below:
TIP: Quickly search using the asterisk wildcard (*) by using Go to Number and entering "* + a partial number".
3. When you have found the item you wish to cancel, click the RITM number. This takes you to the Requested Item page.
4. Scroll down to Additional comments and type a note saying you wish to cancel this item.
5. Click Save. Your comments are then emailed to the CCU representative assigned to process this item. The technical, administrative, and order contacts you listed on this item's order form receive this email notification, as well.
6. View your comment in the Activity area below the Additional comments box.