bSecure GlobalProtect VPN: Nothing happens when launched from Applications/Start Menu (Win/Mac OSX)

A knowledge base article about bSecure GlobalProtect VPN: Nothing happens when launched from Applications/Start Menu (Win/Mac OSX) provided by the UC Berkeley IT Service Hub - Knowledge Portal

When starting the GlobalProtect application from the MacOS X Applications folder or from the Windows Start menu nothing appears to happen. This is because GlobalProtect is already running. To login to the VPN do the following:

Windows
- Click on the service list in the bottom right hand corner or your desktop and then on the icon of the globe to see the login window
MacOS X
- Click on the globe in the top right hand service list on the desktop. This will open the login window.