Berkeley Security Software Installation Instructions for macOS

A knowledge base article about Berkeley Security Software Installation Instructions for macOS provided by the UC Berkeley IT Service Hub - Knowledge Portal

You do not need to take action if you have a campus-managed computer (aka Berkeley Desktop). Unsure if you have a campus-managed computer? You can check by referencing the article Determine if Your Machine is Berkeley Desktop (Campus Managed).

Requirements

To proceed, ensure that the following conditions are met:

  1. Administrator Access:
    • You must have an “Administrator” account on your computer, allowing you to install applications.
  2.  University-Owned Computer:
    • Do not install this software on your personal computer.
    • The computer must be a university-owned system that is not centrally managed (e.g., not part of the Berkeley Desktop).
  3. Operating System Compatibility:
    • The computer must run macOS 11 or newer
    • To check your macOS version:
      • Click the Apple icon on the top left corner, select About This Mac

Installation Instructions

  1. Log in to the Berkeley Security Software Enrollment Webpage for macOS
    • Ensure you meet the requirements listed above.
    • Enroll Your Device

      Screenshot of the Enroll Your Device URL

    • Use your CalNet credentials and click the “Log in” button

      Screenshot of the Enroll Your Device Log In Page

  2. Install the MDM Profile
    • Click the “Continue” button to install the MDM profile

      Screenshot with Continue button to continue with MDM profile installation

    • Your browser may prompt you to allow downloads, click “Allow”

      Screenshot of pop up asking to allow the downloads

    • Once the MDM Profile is downloaded to your computer you will get a notification in the top right corner of your screen.

      System Setting notification that a download has been completed

    • Review and install the MDM Profile called “enrollmentProfile.mobileconfig” in System Settings. 
    • Open System Settings on your computer (you can find it in your Applications folder)
    • Type “Profiles” in the search bar on the top left corner, and then select the pane underneath the search bar to open it depending on your operating system version:
      • “Profiles” (macOS 14 Sonoma and older) or
      • “Device Management” (macOS 15 Sequoia and newer)

        Screenshot with annotated red arrows to direct user to find MDM profile in System Settings

    • Double-click the "MDM Profile" to review it
    • Click "Install" at the bottom to proceed with installation on your Mac.

      MDM profile download pop up with Install button boxed red

  3. Install BigFix and Trellix
    • After the MDM Profile is installed, the enrollment process will automatically install BigFix and the Trellix Endpoint Detection and Response (EDR) software. 

      Notification that UC Berkeley Security Software is being installed

    • When the installation is complete, you will see a confirmation message.

      Notification that UC Berkeley Security Software is installed

  4. Need Help?

Check if Berkeley Security Software is Installed

  1. Search for an app called "FireEye Helper" in the Applications Folder