How do I add or change access to staff in the TelCat Service Catalog?
You can review the process steps below and/or view this quick video: https://youtu.be/k5EA7yYekN8
If you have new staff or existing staff you need to assign or change Telecom Catalog Access permission types (Create, Read, or Write) is really pretty simple to do. bIT-Billing (formerly IST-Billing) will describe what you need to do to perform this action with these easy to follow step-by-step instructions and screenshots below. Let’s get started:
For instructional purposes, we are using the example EHEEC department and the example employee Caitlin Dey-Ward (121731) Access Rights Administrator.
For you to perform this task, you will need to be one of your department’s “Access Rights Administrators.” If you are not sure if you are an Access Rights Administrator, you can go to the left navigation box, scroll down to “Access Rights Administrators,” click on it, and on the administrator form page that comes up, use the search box tool (set to department) type in your 5 character dept-ID, and then look to see if your name comes up on the record below the search box. If it does not, you will need to request Administrator Access through your department or ask one of the Administrators listed on the record to perform this assignment or change Telecom Catalog Access permission types (Create, Read, or Write) for you.
Now that we have established that you can make administrative changes to access for your department we can move on to the process of these access permission changes themselves.
First, while you are in the catalog [logged in with your own personal account i.e. Caitlin Dey-Ward (121731)], go to the left navigation menu and click on “Manage My Dept’s Services [step-A],” then, click on your Dept ID (EHEEC) [step-B].
Second, after you have clicked on EHEEC a screen for Authorized Users will come up. Click on the “Edit” button [step-C].
Third, after pressing “Edit” button, a screen will come up which you can add personnel to your Department Access List. Type in the person’s name [Step-D] in the “Collection” text Box, it will then appear in the box below the name search. Then you click the “Right-Arrow (>)” button to add it to the “Authorized Users List,” and then click “Save” [Step-E].
Fourth, when you pressed “Save” a departmental Authorized Users Page will come up. Scroll down on this page until you get to the person’s name that you just added [Step-F], then click IST Service Catalog Permissions associated with the new user to change access level if you wish to do so [Step-G] (note: all access levels begin as “Create” by default).
Finally, you will reach the page where to update the access of the staff you just added. Now click the down arrow on the “IST Service Catalog Permissions” [Step-H], scroll down till you see the level access you want for this person (Create, Read, Write) click on the one desired and then click “Update” button to finish and you are all done.
Please note that range of permissions concerning Create, Read, and Write are:
We at bIT-Billing Services Team hope that these instructions have helped you, and feel free to contact us at istbill@berkeley.edu if you have any questions or need help with applying access to your staff.