Adobe Creative Cloud Desktop Application

Instructions for Authenticating into the
Adobe Creative Cloud Desktop Application
and Installing Applications for Windows

 

Changes with the Desktop Application and Notes

• Admin privileges required to install the Desktop App or through Self-Service

• Desktop Application can run in a non-administrator account AND install applications.  It operates with elevated privileges in non-administrator accounts.

• Requires Customer to be logged into the Desktop Application with their Calnet ID to “license” applications. This is the new licensing model used by Adobe.

• A customer can be logged into 2 different machines at once and the licensing will work.  Once a 3rd machine is logged into, Adobe will deactivate the machine with the oldest activation.

• Activation is on a per profile basis. ie Multiple users on the same machine but in different profiles are required to log into the Desktop App.

 

NOTE: On Windows, before attempting to install the Adobe CC apps, make sure that all Windows updates have been installed. Installation of the Adobe CC apps will probably fail if there are uninstalled Windows updates. You will need to check for Windows updates manually, via Settings > Update & Security. Unfortunately, Windows doesn't always admit that there are updates to install, so you may need to check repeatedly.

Process to Install Desktop Application and Authentication to Install CC Apps

 

1. If Self-Service via BigFix is available, simply select the Creative Cloud Desktop Application and Install. If Self-Service is not available on a machine, please contact CSSIT or Departmental IT who will install the Desktop Application manually.  Installers are available either through Box for Dept IT or the Software Share for CSSIT

 

2. Install the Desktop Application
   
   

3. Open the Adobe CC Desktop Application and a Sign-In prompt will be displayed (shown directly below). Have the customer:

   1. Enter in their calnetID@berkeley.edu (be sure to include @berkeley.edu)

   2. Leave the password field blank

   3. Hit the Sign In Button

4. During the next Prompt, select “Enterprise ID”
   
   
   

5. Authenticate with Calnet Credentials

 

6. Click on the Apps tab and Install the Applications:

 

7. Be sure to sign out of the Adobe Creative Cloud app after installation.