Overview
This error can occur for multiple reasons when authenticating to Citrix or requesting a MIMPAM role. Review the options below to identify and resolve the issue.
Common Reasons and Solutions
1. Incorrect Username Format (Most Common)
Reason: When authenticating to Citrix, both a domain and username are entered in the Username field (e.g., azul\.<your-calnetid>).
Solution: Only enter your PRIV account in this field. This is formatted as a dot followed by your ID.
Example: Use .oski instead of azul\.oski.
2. Missing Duo Alias
Reason: Your PRIV account has not been added as an alias to your Duo account.
Solution: Submit a support ticket to the Windows Team by emailing win-ticket@berkeley.edu. In your request, please include the following:
- State that you are receiving the error: "Access is not allowed because you are not enrolled in Duo."
- Specify that this occurs when using Citrix to request a MIMPAM Role.
- Provide the exact username you are entering into the Citrix Username field.