Access is not allowed because you are not enrolled in Duo. When using Citrix to request MIMPAM Role

A knowledge base article about Access is not allowed because you are not enrolled in Duo. When using Citrix to request MIMPAM Role provided by the UC Berkeley IT Service Hub - Knowledge Portal

Screen capture of access error message

This error can occur for multiple reasons.  Review the options below and take the appropriate action.

  1. Reason (Most Common): When Authenticating to Citrix both a domain and username are entered in the User name field (azul\.<your calnetid>).  Example azul\.oski  
    Solution: Only enter your PRIV account in this field (.<your calnetid>) Example .oksi
  2. Reason: Your PRIV account has not been added as a alias to your DUO account.
    Solution: Submit a ticket to the Windows Team by sending an email to win-ticket@berkeley.edu.  Let them know that you get the error "Access is not allowed because you are not enrolled in Duo." when using Citrix to request MIMPAM Role.  Provide the username that you are entered into the Citrix User Name field.