Line Audit Q&A and Tips

A knowledge base article about Line Audit Q&A and Tips provided by the UC Berkeley IT Service Hub - Knowledge Portal

 

  KB Articles 
   
KB NumberShort Description:Category
   
KBT0012700Creating a Line Usage Report from your BAIRS Billing Voice Services
KBT0012561ACD - Is there a system I can use to route my calls - to save costs when disconnecting lines. Voice Services
KBT0012729How do I view my bill in BAIRS? Voice Services
KBT0012530How to change funding for a serviceVoice Services
KBT0012503What are these features? What plan am I on?Voice Services
KBT0012745How can I lower my cellphone bill?Voice Services
KBT0012601Isn't it cheaper if I get my own cellphone?Voice Services
KBT0012454AT&T Cellular Plans and Device PricingVoice Services
KBT0012600Verizon Cellular Plans and Device PricingVoice Services
KBT0012596Can I take my cell phone number with me?Voice Services
KBT0012609Do you sell refurbished/used phones or cellphones? Voice Services
KBT0012490Where can I find my wireless billing statement?Voice Services
KBT0012733Can I Buy My own Desk PhoneVoice Services
KBT0012581Can I pickup the phone and install it myself?Voice Services
KBT0012758Voice and Data Network Services, Equipment and PricingServiceNow
KBT0012649Which type of phone line, analog or digital, best serves my needs?Voice Services
KBT0012563 PBX Phone Equipment PricesVoice Services
KBT0012767
 Why did I need a cable? Why can’t I use the data jacks that are there on the wall?  Voice Services
KBT0012520 Why does something cost what it does?  Why is labor $126/hour?  Voice Services
KBT0012734
 Can I get VoIP/SIP?  Voice Services
   
 

To contact us, please see below:

For consultation on voice and data orders, please email  the Customer Care Unit Department (CCU) at ccu@berkeley.edu  or call us at 510-664-9000 (options 1-3-2) Consultations on Voice & Data.

 

For consultation on Billing and BAIR’s, please email IST Billing Department at: istbill@berkeley.edu  or call us at 510-664-9000 (options 1-3-4)

 

For questions about BFS/ BAIRS alone, please email us at: http://www.bai.berkeley.edu/BAIRS/index.htm or call us at 510-664-9000

(options 2-3)

 

For questions concerning Wireless (Cell), please email us at: wireless@berkeley.edu  or call us at 510-664-9000 (options 1-3-3)

 

For any Hostmaster (Assistance with IP address) issues, please email us at: hostmaster@berkeley.edu  or call us at 510-643-1987