A knowledge base article about IST Telecommunications Voice Units and Escalation Contacts (Updated) provided by the UC Berkeley IT Service Hub - Knowledge Portal
IST TELECOMMUNICATIONS VOICE UNITS AND ESCALATION CONTACTS:
For IST Telecom Customer Consultation Unit - Voice Customer Service and Request Fulfillment inquiries, please send your questions via the Telecom Catalog at http://telcat.berkeley.edu/ or call 510-664-9000, Option 1, 3, 1. For further assistance or escalation, please contact Gladys Oddoye at glado@berkeley.edu or call 510-643-4516.
For IST Telecom Voice Operations, Repair and Project inquiries and to report a problem, voice connectivity with your telephone service, please call 510-664-9000, Option 1,3,2 or you can also open a ticket with Campus Shared Services IT: http://sharedservices.berkeley.edu/. For further assistance and escalation, please contact Lina Navarro at lmn@berkeley.edu or call at 510-664-4479.
For IST Telecom Cellular Customer Service and Request Fulfillment inquiries, please send your questions via the Telecom Catalog at http://telcat.berkeley.edu/ or call at 510-664-9000, Option 1, 3, 3. For further assistance or escalation, please contact Gladys Oddoye at glado@berkeley.edu or call 510-643-4516.
For IST Telecom Billing inquiries, please send your questions to istbill@berkeley.edu or call 510-664-9000, Option 1, 3, 4 . For further assistance, please contact Darin Clarke at darin.clarke@berkeley.edu or call 510-664-7114.
For IST Telecom Voice Installation inquiries and escalation,
please contact Thomas Beale at tbeale@berkeley.edu or call 510-643-9091.
If your concern is not addressed after contacting the appropriate Telecom Supervisor above, please contact the IST Telecom Manager for Voice Products and Services, Jovie Soliman at jsoliman@berkeley.edu or call 510-664-4475.
For your convenience, we have provided the link to our Telecom Org Chart below for your reference.