A knowledge base article about Voice Service Level Agreements SLO provided by the UC Berkeley IT Service Hub - Knowledge Portal
| SLO in business days | Service |
| 14 | Add New Both Desktop Telephone and Line |
| 12 | Add New Cellular Device and Plan |
| 12 | Add New Desktop Telephone Line Only |
| 12 | Add New Other Voice Services |
| 15 | Add New Pager Service |
| 2 | Add New ReadyTalk Conferencing Service |
| 14 | Cable Install Only (No Activation) / Cable Field Surveys, Cable Testing |
| 10 | Cellular International Activation Request |
| 12 | Change an Existing Voice Service |
| 12 | Disconnect an Existing Voice Service (Delete) |
| 12 | Move an Existing Voice Service |
| 90 | New Voice Project Request |
| 30 | Request ACD Call Center or Call Router Service |
| 12 | Upgrade Cellular Device or Plan |