A knowledge base article about Telecom Catalog Homepage provided by the UC Berkeley IT Service Hub - Knowledge Portal

Once you have used your CalNet ID and passphrase to login you will see your customized Homepage.

TIP: Bookmark this page for future reference.

Here you will see the Knowledge Search area, the Ordered Items area that lists your open orders, and a Left-hand Menu with links to the service catalog pages. The rest of this document discusses how to work in these pages.

Left-Menu Links

This table shows the left-hand menu links and destinations. If access is limited, this is noted.

Left-menu Link	Destination
Homepage	Lists your open orders under My Requested Items. There are the left-hand menu, Knowledge Search, and How May We Help You? areas.
Service Catalog	Where you order services. Read and write access roles are needed to manage existing services.
Knowledge	Where you find FAQs, general product information, videos, and training materials including this handout and the Telecom Catalog Customer's Guide.
My Dept's Open Items	Lists open items for the department(s) for which you have access, also by Requested Item (RITM) number. Requires read access to view the list and write access to manage this list.
My Dept's Completed Items	Lists requested items (RITMs) for the departments for which you have access that are complete. Requires read access to view the list and write access to manage this list.
Watched Items	Items that list you as a watcher.
My Tagged Documents	List of the documents you have personally tagged
My Approvals	Requests that have been submitted for your approval
My Dept's Approvals	Approvals for requests that have been submitted for your department. Requires read access to view the list and write to manage this list.
My Tags	You can manage your tags here. Tagging allows you to quickly find and group requests
Connect Chat	You can connect with other Telecom Catalog users here
New Funding or Name Change	Submit new funding or name changes here
Funding Change History	Lists funding changes for the departments to which you have access. Requires read access to view the list and write to manage this list.
Service Name Change History	Lists the history of Service Name Changes for the departments to which you have access. Requires read access to view the list and write to manage this list.
View My Dept's Services	Lists services for the departments for which you have access. Requires read access to view the list and write to manage this list.
Access Rights Administrators	Lists Access Rights Administrators (ARAs) for the departments for which you have access. Everyone can view the list but only write access can manage.
Manage My Dept's Permissions	Manage IST service catalog permissions for the departments for which you have access. Requires write access to view and manage this list.
Cables	View campus infrastructure cables
Rack Units	View the Rack Units in the data center used by your department. Requires read access to view the list and write to manage this list.
Phone Usage Summary	View the phone numbers in your department and the usage statistics for the last 12 months. Those with a zero in the usage field indicate that this phone has not been used in the last 12 months. It could be that it's an emergency line or it could be a phone number that might be eligible for you to disconnect. Requires read access to view the list and write to manage this list.
Inactive User with Active Services	List of people who have left the university who still have services associated with them Requires read access to view the list and write to manage this list.
Inactive User with Access Rights	List of people who have left the university but still have authorization for your department. Requires read access to view the list and write to manage this list.
Inactive Authorized Signature	List of people who have left the university who still receive an email whenever a request is submitted for your department. Requires read access to view the list and write to manage this list.