A knowledge base article about 9.3.0 - Release Notes provided by the UC Berkeley IT Service Hub - Knowledge Portal
Overview
The ServiceNow 9.3.0 release is planned for Tuesday, March 24, 2020, from 8:00 p.m. to 10:00 p.m.
Changes
- Incident Management - In previous releases, we updated most of our Incident First Response SLAs with a new subject line and critical notification data in an easy-to-read html format. In this release we have updated our remaining First Response and Resolution SLAs with this same subject line and format. This should provide a consistent look to all the SLA notifications.
- Incident Management - Certain assignment groups had multiple SLAs linked to them causing more than one set of notifications per SLA. The duplicate SLAs have been removed.
- Service Catalog - SAS service request forms for both Employees and Students have been updated with additional license version options and pricing for those license options.
Known Issues
- For the list of current known issues please see knowledge article KB0012518.