1. Open the BigFix Self Service portal by clicking the small "b" icon in the taskbar
   
2. Locate the Self Service Offer called "PrinterLogic Client" and click the "Accept" button
   
3. Wait for confirmation the software is installed.
   
4. PrinterLogic icon may appear on taskbar or on the next system restart.
   
   

1. On Macs, launch Self Service.
   
2. Find the PrinterLogic Client offer and click "Install"
   
3. Wait a few minutes until the process is complete. The PrinterLogic icon may appear on menu bar or on the next system restart.
   

Unfortunately, PrinterLogic is only available to managed Berkeley Desktop PCs and Macs. If you would like to enroll your computer in the managed service, request a managed computer setup. Or if you need assistance adding a printer to a self-managed computer, please open a request for a technician to assist you.

When the PrinterLogic client is installed, a puzzle-like icon appears on the Taskbar next to the date/time in Windows, or on the Menu Bar in macOS.
 

1. Click or type in https://printer.berkeley.edu/ from a campus network or after connecting to VPN. If the page fails to load, the computer is not on authenticated network. If prompted to install an extension for your browser, click the button to install: 
   
   
2.  For Google Chrome select the one for Chrome Extension option.
   
   
3. If the Extension is installed but disabled or inactive, then click to Enable now. Otherwise click Add to Chrome, Add Extension to install it.
   
   
   
4. Reload or visit  https://printer.berkeley.edu/
5. From the home page, browse to department, building, floor if applicable. The Search box accepts partial entries of printer name, building, location, room #, comment, etc.
   
   
6. Find the networked printer you would like to add, either on the map or list, and click "Install Printer":
   

   
   Hovering and clicking on the map (if applicable):

   

   
   When map is not available, find the printer from the list and click it:

   
7. When prompted to confirm installation, check the box to set this printer as default if needed then click "Yes". 
   
   
8. The utility will then add the networked printer driver and queue to your computer.
   
   
9. When the process is complete, you will see a message saying that the networked printer has been installed successfully.
   
   
10. The printer is ready for immediate use. Note: Additional configuration steps are necessary for secure print jobs or when accounting codes are required, especially on macOS systems.

1. Click or type in https://printer.berkeley.edu/ from a campus network or after connecting to VPN. If the page fails to load, the computer is not on authenticated network. Do not click on macOS Apple Silicon or Logon if the puzzle-like icon doesn't appear to the left of web address.
   
2. Click on Safari on top of the screen then Settings, or use combination key:  ⌘ ,
   
3. On Safari Settings page, click on Extensions, then check the box next to PrinterLogic Extension. Notice the puzzle-like icon shows up next to address field. Close the Safari Settings window. Reload or visit https://printer.berkeley.edu/ 
   
4. The next step is to allow PrinterLogic Extension to access the website (print-va-01.ist.berkeley.edu). Click the puzzle-like icon then click on "Always Allow on This Website". Reload or visit https://printer.berkeley.edu/ 
   
5. From the home page, browse to department, building, floor if applicable. The Search box accepts partial entries of printer name, building, location, room #, comment, etc.
   
6. Find the networked printer you would like to add, either on the map or list, and click "Install Printer": 
   
   
   
   Hovering and clicking on the map (if applicable): 
   
   
   When map is not available, find the printer from the list and click it: 
   
   
7. When prompted check the box to set this printer as default if needed then click "Yes". 
   
8. The utility will then add the networked printer driver and queue to your computer.
   
9. When the process is complete, you will see a message saying that the networked printer has been installed successfully. 
   
10. The printer is ready for immediate use. Note: Additional configuration steps are necessary for secure print jobs or when accounting codes are required, especially on macOS systems.

1. Upon opening Microsoft Edge, if prompted to enable PrinterLogic extension, click "Turn on extension" and continue to step #4
   
2. Click or type in https://printer.berkeley.edu/ from a campus network or after connecting to VPN. If the page fails to load, the computer is not on authenticated network. If prompted to install an extension for your browser, click the button to install: 
   
   
   
3.  For Microsoft Edge select the one for Edge Chromium Extension option. Click through on subsequence prompt/screen until PrinterLogic Extension is installed.
   
   
   
   
   
   
   
   
   
4. Reload or visit  https://printer.berkeley.edu/
   
   
5. From the home page, browse to department, building, floor if applicable. The Search box accepts partial entries of printer name, building, location, room #, comment, etc.
   
   
   
   
6. Find the networked printer you would like to add, either on the map or list, and click "Install Printer":
   

   Hovering and clicking on the map (if applicable):

   

   When map is not available, find the printer from the list and click it:

   
7. When prompted to confirm installation, check the box to set this printer as default if needed then click "Yes". 
   
   
   
8. The utility will then add the networked printer driver and queue to your computer.
   
   
   
9. When the process is complete, you will see a message saying that the networked printer has been installed successfully.
   
   
   
10. The printer is ready for immediate use. Note: Additional configuration steps are necessary for secure print jobs or when accounting codes are required, especially on macOS systems.
    
    

1. Click or type in https://printer.berkeley.edu/ from a campus network or after connecting to VPN. If the page fails to load, the computer is not on authenticated network. If prompted to install an extension for your browser, click the button to install: 
   
   
   
2.  For Firefox select the one for Download Extension option. Click through on subsequence prompt/screen until PrinterLogic Extension is installed.
   
   
   
   
   
   
   
   
3. Reload or visit  https://printer.berkeley.edu/
   
   
4. From the home page, browse to department, building, floor if applicable. The Search box accepts partial entries of printer name, building, location, room #, comment, etc.
   
   
   
   
5. Find the networked printer you would like to add, either on the map or list, and click "Install Printer":
   

   Hovering and clicking on the map (if applicable):

   

   When map is not available, find the printer from the list and click it:

   
6. When prompted to confirm installation, check the box to set this printer as default if needed then click "Yes". 
   
   
   
7. The utility will then add the networked printer driver and queue to your computer.
   
   
   
8. When the process is complete, you will see a message saying that the networked printer has been installed successfully.
   
   
   
9. The printer is ready for immediate use. Note: Additional configuration steps are necessary for secure print jobs or when accounting codes are required, especially on macOS systems.
   
   

Access to the PrinterLogic portal will only load from campus wired networks, eduroam wifi, or after connecting to VPN. If you are off-campus and trying to connect to a campus printer, connect to VPN first. 

1. Verify the Client: Ensure the **PrinterLogic Client** is running on your computer.
   • When the PrinterLogic client is installed and running, a puzzle-like icon appears on the Taskbar next to the date/time in Windows, or on the Menu Bar in macOS.
     
2. Check the Extension: Make sure the **PrinterLogic Browser Extension** is installed and enabled in your browser settings (see **Step 2**).
3. Try a Different Browser: Test the site with a different browser, such as Chrome, Edge or Firefox, to rule out browser-specific conflicts.

Home page shows banner only on Google Chrome and other browser on the computer.

The fix below only applies to macOS computers.

1. Launch Terminal (it's in the /Applications/Utilities folder or just use Spotlight to find it)
2. Type klist -l ↵ {l here is lower case of L}
3. It may show expired, then type kinit ↵, enter calnet password then ↵
4. The klist -l ↵ will show future date of expiration
   
5. Completely quit the internet browser then click or type in https://printer.berkeley.edu/

The configuration is either missing or corrupt, the only way to fix this is to uninstall/reinstall PrinterLogic client.

1. Uninstall: Use BigFix for Windows or SelfService for Mac to perform "Uninstall PrinterLogic Client.
2. Reinstall: Essentially, repeat the steps 1 and 2 outlined above.
3. Important Note: This process will not affect any printers already installed on the machine by the client.
   
   

Reference of error:

Yes. Once the printer is installed via PrinterLogic, it functions like any other system printer. You can modify its default settings (e.g., set to duplex printing, change to black and white) using your operating system's standard printer settings control panel (e.g., **Printers & Scanners** in Windows or macOS). You can customize the printer settings on your machine after a networked printer has been added. However, if printer drivers need to be changed or updated, these changes will likely cause your custom settings to be lost, as the settings may not migrate to a new driver. If you choose to make any customizations to your networked printer preferences, we recommend that you take note of what changes you make in case you find that you must reapply these to a new driver. 

If you have questions not covered here or encounter specific technical issues, please contact IT support for assistance.